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Below are some frequently asked questions to aid in your decision making
HOT TUBS
Q I haven't room in my house for a hot tub
A Our hot tubs are portable and intended for outdoor use in gardens all year round, they can be placed in a conservatory or a
garden room or sunhouse. The Camaro inflatable spa is especially well suited for indoor use. We can also arrange purpose built enclosures or gazebos.
Q I do not have a side access to my back garden
A We usually do a site survey to check delivery options. Sometimes fence panels can be removed or a crane arranged to
position the spa. Smaller spas especially those in the Rotospa range can be delivered through the house as the lower
profile means they fit through standard doorways.
Q Where can I place my Spa?
A A solid base is preferable depending on the spa weight, water capacity and bather load. Villeroy & Boch recommend 4-5 inches
of concrete base. A base can have a slight slope providing smooth. Decking with no reinforcement is not suitable. Smaller
hot tubs will hapily sit on most patios. Placing directly on grass or soil is not idea due to the possibility of land movement.
Q What services are needed for a hot tub?
A All that is required is proximity to an electrical supply which depends on which spa you prefer. Plug and play models need a
13 amp supply nearby preferably with RCD protection, larger spas and Villeroy and Boch spas need to be hard wired into your
32 amp consumer unit. Hot tubs are filled by garden hose. When planning position, a nearby drain can also be useful.
Q Some replacement filters seem expensive?
A As with many other products there are many on the market from many manufacturers and locations. Whilst sometimes
there are genuine deals to be had some filters are copied to do the job but may not have the same pleat count, construction
or material quality. A poor quality filter will need replacing more frequently and may degrade risking damage to pumps.
Filters of the wrong size or consistency can also effect water flow causing damage. Unicel, Filbur and Pleatco are quality
manufacturers and their code numbers used for sourcing. Beware unlabelled, uncoded or unknown filter brands. The
mass market for spas in North America and Canada results in import and transportation costs of replacement parts
from quality manufacturers in those regions.
Q Are all chemicals equal?
A You cannot compromise or cut corners when it comes to the safety of the chemicals you use in your spa or pool. Again
choosing a chemical range from a reputable manufacturer ensures the purity is reliable and thus the quantities required
economical. Some chemicals also have shorter shelf lives so a reputable retailer will ensure fresh supplies.
A company that puts its name to a chemical range will ensure the percentage of active ingredient is accurate. Also
by selecting products from within the same range you can trust they will work together and not impair the effectiveness
of another treatment. A reputable company incurs costs in testing, quality control, packaging and transportation for overall
safety. Beware unbranded or 'own brand' or even split quantity product lacking the original warnings, instructions
and date coding. Bayrol (Bioguard, Spaguard, Sunspot) Fi-clor/Arch, Plastica (Relax), Aqua Finesse are recognised brands.
As many chemicals are oxidisers and can cause reactions when mixed certain carriers will not knowingly transport them.
Couriers have to have the correct paperwork for chemical transportation.
Q How hot can I have my spa?
A 40'C is the maximum manufacturers temperature, above this can be dangerous causing hyperthermia.
Most people find 36'-38' ideal. Children and older people need to take care not to become overheated as
they are less able to monitor or control their body temperatures.
Designed for all year round use a hot steamy spa in the autumn or winter is very relaxing, during hot summer days the
temperature can be reduced to provide a refreshing massage cool down.
Q How often should I empty a spa and how easy is it to empty?
A Depending on the amount of use on average water can stay in the spa for up to 3 months. It is personal choice whether to
empty after heavy partying. Correct chemical balancing and shock treatments should mean the water is perfectly safe
for prolonged use. Regular water testing and chemical level adjustments will ensure the water sanitiser and pH keeps the
water clear.
Emptying depends on the model's features. Some like the Villeroy & Boch have built-in drainage systems, others use their
jets to promote water syphoning via a garden hose. Some users find a submersible pump quickly empties a spa.
Q How long should a hot tub last?
A A spa is a wonderful feature for any garden and the water therapy benefits many. A spa should be an investment which
treated well should last many years. Construction and warranties vary therefore always aim for the best materials and
manufacture. Hard water area customers need to treat against limescale. All hot tub filters should be cleaned regularly
and replaced according to the manufacturers recommendations. Beware spas with flimsy shells with masses of shell weakening
jets, unbranded or of dubious providence maybe offering a years guarantee providing you can trace the manufacturer.
In choosing our product ranges we selected lifetime/5 year warranties and solid constructions and genuine parts.
Q How is the water heated and kept warm?
A Water is electrically pumped through a heater element within the spa casing then back into the spa via the jets. Some
spas will allow you to select a minimum temperature to maintain the water at, which can then be increased when required.
A well designed and insulated hot tub with a quality insulated cover will ensure the water retains its warmth for as long
as possible periodically circulating the water. It is important to keep the spa covered when not in use to save heating
the garden....Also using a spa descaler in hard water areas will prolong the life and efficiency of the heater elements.
Q Why should i buy a Villeroy & Boch spa? I have seen cheaper
A We offer spas in all price ranges. Price differences depend on the construction, sizing and jet complexity. If a spa seems to offer a lot for a little you need to ask the questions about authenticity and quality as you need it to last more than a couple of months. Are the shell, cabinet, controls and jets spa quality, are the pumps powerful enough or too powerful as they are not intended for UK domestic electricity supply. Will running your washing machine and spa cause a black out? Will having your jets running mean another person cannot? Is the supplier offering a 'fire sale' and once you have the spa will they disappear and leave you with maintenance and warranty issues? Is the spa all it seems or is it a old demonstration model in disguise?
Our UK Rotospas are robust bargain entry level spas ideal for families and those with restrictions on access as most fit through a normal doorway. No wood used in construction and well insulated with basic yet effective jets and quality USA controls.
Artesian spas are ideal for those seeking the acrylic appearance in a smaller hot tub on a budget, genuine USA made, extra jetting and available on a finance option.
So why a Villeroy & Boch? These spas are the only spas to feature the Jet Pak system of removeable/interchangeable and upgradeable jetted seating. You are never restricted to the same seat, same view and same jetting...forever. No wood in construction, genuine USA manufactured with quality controls and pumping to ensure all seating receives equal power and with 90% of the plumbing within the spa water itself the spa is well insulated and very economic to run. Optional media systems are also bose marine quality.
Q Can I get a new cover for my hot tub?
A Old covers can weather and crack and take in rainwater ultimately making the cover very heavy and hard to move. We can supply replacement covers for hot tubs given make/model and/or measurements. Our supplier only uses quality thick firm foam insulation and marine quality vinyl to withstand varying weather conditions. We also sell various cleaners and protectants specially designed to keep your cover in perfect condition. |